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March 2018

NHS Health Complaints Advocacy service

We are pleased to announce that from 1st April 2018 we will be providing the NHS Health Complaints Advocacy service in Surrey.
Most of us use the NHS at some point in our lives and many of us use these services regularly. Whilst the NHS works hard to make sure that people are satisfied with the services sometimes things do go wrong. The NHS complaints procedure is in place to make sure that issues are resolved at a local level.

We are able to provide free, confidential and independent support and assistance to people who live in Surrey and wish to make a complaint about an NHS service.

If you would like more information about this service, please contact us on 01483 310 500 or




March 2018

Skills for Care awards

Congratulations from all at SILC to Christine Candey for winning The Skills for Care (National) Individual Employer of the Year award!

Picture of Christina




March 2018

Hub Epsom and Hub Redhill closing

We are sorry to say that our contract with Surrey County Council for providing the Hub information centres in Epsom and Redhill is coming to an end. Both Hubs will be closing during March 2018.

Hub Epsom will be open until Friday 16th March 2018.

Hub Redhill will be open until Friday 23rd March 2018.

We would like to thank all the staff and volunteers who have worked hard to provide this valuable service over the years.




March 2018

Supported Pathway to Employment

Following the success of our Supported Pathway to Employment project, SILC is pleased to announce that we will be running another of these courses!

‘Providing a supported pathway to employment for people with a disability or long term health condition’

Tailored, supported programme for people who have had a long period of unemployment or have particular challenges or barriers with returning to work. Covering:

  • Opportunity to meet others in a similar situation
  • Confidence and self-esteem building
  • Managing your health condition/disability
  • Identifying transferable skills
  • Preparing for work skills
  • Career guidance
  • Individual employment pathway support

The SPE course is facilitated by SILC’s Community Employment Specialist, Dave Smith. Dave has run these courses previously using his own experiences of living and working with a disability.

This SPE programme will consist of 4 training days (including buffet lunch), 4 tailored 1:1 sessions and 4 group/employer presentation sessions during the first 12 weeks and a further 12 week ‘keep in touch’ period for additional individual support.

To find out more call us on 01483 458 111 or email our Community Employment Specialist, David Smith, at




September 2017

Changes to our support for users of Surrey County Council Funded Direct Payments

Contrary to recent rumours SILC had not closed and has no intention of doing so. Since September there have been substantial changes to the level and range of services that SILC provides for Surrey County Council funded Direct Payments. This is because we are working to a new reduced contract with Surrey County Council which has a substantially lower level of funding.


Services we continue to provide:

Direct Payment Information, Advice and Support

We still offer information and advice to help people who are eligible for care funded by Surrey County Council decide whether a Direct Payment is the best option.
Unfortunately we are no longer funded to provide support to people to manage their Direct Payments on an ongoing basis.  However we are still able to provide general  Peer Support to help people understand all aspects of using Direct Payments via our Duty telephone contact service and lots of Direct Payment information will continue to be available via our website.

Unfortunately we can no longer afford to produce Liberty Link but updated Direct Payment information and SILC news is still available on our website.


Personal Assistant Recruitment and Employment

We offer information, advice and support to help people recruit and employ Personal Assistants. This includes:

  • Advice and information about the responsibilities of being an employer
  • Support with drafting adverts, job descriptions and contracts
  • Our PA Finder service and help placing adverts in newspapers, other websites etc.
  • Support with application forms, interviews etc
  • Following up references and DBS checks
  • Help setting up PA employment including payroll, employer’s liability insurance and pensions
  • Training for both Personal Assistants and employers


The services we no longer provide are:

Supported Managed Accounts

We are no longer funded by Surrey Country Council to offer Supported Managed Accounts (SMAs) to people whose Direct Payments are funded by Surrey Country Council. Existing users of SILC SMA’s are being transferred over to Surrey County Council’s new Specialist Direct Payment Support Team. 


Financial Monitoring Support

We are no longer funded by Surrey Country Council to offer help with completing Direct Payment Reconciliations. However up until March 2018 we are helping people to transfer over to Surrey’s Pre Paid Account.  For those people who wish to, the option of completing their own reconciliations is be open to them. SILC is available to help with this at a charge of £3.60 per week, but this cannot be funded from the Direct Payment.

All of SILC’s other existing services will remain unchanged including our support for Carer Payments and Personal Health Budgets.  We are also currently extending the range of services and support we provide to self-funders including support with the recruitment and employment of Personal Assistants and the extension of our Daily Money Management/Assisted Finance Account service.

Although the reduction in funding from Surrey County Council has meant we have had to restructure the way SILC is organised and have had to lose a number of valued and experienced members of staff, we remain 100% committed to continuing to provide a responsive and quality service.

Richard Davy – SILC Chief Executive




November 2015

HSJ Award Winner!


HSJ Award Photo

SILC is part of the Surrey carer partnership which won the HSJ award in the 'CCG Commissioning for Carers' category last night (18th November 2015) for carer recognition.

Our very own Carer Support Adviser, Stephen Pugsley, who also leads our GP Carers Prescription Programme, attended along side colleagues from SCC, Virgin Care, Action for Carers, Royal Surrey County Hospital, Surrey & Borders Partnership Trust and Guildford & Waverley, East Surrey and Surrey Downs CCGs.

We are absolutely thrilled to be part of such a great collective of organisations in Surrey, and to receive recognition that we're delivering an exceptional service that improves the health and well being of carers throughout the county.

SILC administers the one off payments which are authorised by a carer’s doctor (GP) in order to provide them with respite from their caring role. The scheme involves SILC’s Carer Support Advisers contacting carers who have been referred by their GP to discuss how they could benefit from a break and explain what is involved.

Our services page:
HSJ website:





SILC wins National Independent Living Award

SILC has won the National Independent Living Award for Providing Greater Choice, Control and Independent Living, in recognition of our PA Finder service (

2014 National Independent Living Award

Jason Vaughan, Chair of SILC said:

“SILC is extremely proud to have won this award recognising the contribution we have made to increasing choice, control and independence for disabled people in Surrey.

PA Finder and all SILC’s other services are developed and managed by disabled people, which is key to their success.”

Asif Iqbal MBE, who was a judge at this year’s National Independent Awards said:

“This service allows disabled people to be key decision makers over decisions that affect their daily lives. It gives disabled people the opportunity to take real control and make real choices over the personal assistants they employ.”

The Surrey Hubs were also listed as one of the three finalists in the overall Independent Living Initiative category.

Find out more about the National Independent Living Awards and this year’s finalists in the awards video (!awards-winners/czb4).


SILC, Astolat, Coniers Way, Burpham, Guildford GU4 7HL. Tel: 01483 458111
Registered charity No. 1146482