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SILC Services

SILC helps disabled people, older people and carers to live independently and make the most of the support available in Surrey.

Independent Living Advisers

Our specialist, approachable team of Independent Living Advisers (ILAs) are available to provide information, advice and help with using direct payments to promote independent living, such as understanding how direct payments work; deciding whether a direct payment is suitable for you; and recruiting and employing a personal assistant to provide your care at home.

Due to the Advisers’ wide range of experience both in living with disabilities and using direct payments personally, the team is well placed to provide valuable peer support and to assist with a wide range of issues whether you receive support from the council, NHS or fund your own care.

Our ILAs cover the whole of Surrey and much of their work involves visiting people at home which means they are often away from the office. For this reason queries may be handled by the Duty desk rather than a particular ILA. The Duty system ensures that an ILA is available each day for a 2 hour period (usually 12 noon until 2pm) to answer general questions from our customers. You can call 01483 458 111, or email to contact ILA duty directly.

Our ILAs can assist in recruiting and employing personal assistants (PAs). They will help with advertising for PAs and interviewing potential candidates. Also with contracts, insurance and payroll etc., when a suitable PA has been chosen.

Ongoing support can sometimes include help with staff management, supervision and appraisal, disciplinary issues and health and safety at work.

Personal Health Budgets

SILC services are available to people using NHS funded Personal Health Budgets (PHBs) to organise and provide the help they need to manage their 'continuing health care' or long term health condition.

Financial Monitoring Advice

We are no longer able to offer help with completing Surrey County Council direct payment reconciliations, however up until 1st October, we are able to help with reconciliations for the period from April to June.

Between October 2017 and March 2018 we will be helping people to transfer over to Surrey’s Pre Paid Account. For those people who wish to do so, the option of completing their own reconciliations will still be open to them.

Carer Prescription Service

SILC manages and administers the GP Carer Prescription service.

GP Carer Break Payments
One off payments of up to £300 are authorised by a carer's doctor (GP) in order to provide them with a respite from their caring role. This scheme involves SILC contacting carers who have been referred by their GP to discuss how they could benefit from a payment and explain what is involved.

Carer Prescriptions
SILC also administers an onward referrals and information provision service, for carers, on behalf of external providers and GPs.

Supported Managed Accounts

We are no longer able to offer SMAs to people whose Direct Payments are funded by Surrey County Council. Existing users of SILC SMAs will be transferred over to Surrey County Council’s new Specialist Direct Payment Support Team.

Our intention is that this will be done in a way that does not affect the care support that people receive.

Assisted Finance Accounts

SILC is able to support people to manage their own personal money by providing an Assisted Finance Account (AFA).

The service is suitable for people who, although they have capacity to make their own financial decisions, need help to manage their money on a day to day basis.

The service can include acting as an appointee for benefit purposes, setting up and managing a specific bank account on an individual’s behalf, assistance with budgeting and bill paying and the provision of regular manageable cash amounts.

DBS Checks

SILC can carry out Disclosure and Barring Service (DBS) checks for personal assistants (PAs) at the request of our clients. A DBS check will show whether a PA has a criminal record or not. It is necessary to have a DBS check if a PA is supporting a child (under 18) and is highly recommended if supporting an adult. This service is free for direct payment recipients.

Peer support is available.

PA training

SILC runs training courses for personal assistants and employers of personal assistants.
For employers, we run Good Boss training, which covers subjects such as setting boundaries, managing staff, keeping everyone safe and legal and what to do if it all goes wrong.

PAs have a choice of many different courses including Support with Confidence accredited training and single day courses which span a host of subjects such as safeguarding and first aid (which include a qualification and certificate).

Healthwatch Surrey

SILC  is one of the delivery partners involved in providing Healthwatch Surrey.

Healthwatch Surrey is an independent organisation that gives the people of Surrey a voice to improve and shape services and help them get the best out of health and social care services.

Healthwatch Surrey also provide the Independent NHS Complaints Advocacy Service in partnership with Surrey Disabled People’s Partnership (SDPP) and Advocacy in Surrey.

Their mission is to improve health and social care services and outcomes for people in Surrey. They do this by being an independent consumer champion ensuring that the voices of people in Surrey reach the ears of the decision makers.

Healthwatch Surrey want to hear from you about the health and social care services you are receiving. Please contact them with any feedback.

The Surrey Hubs

The Surrey Hubs are local centres that provide information and peer support to help people stay independent. They are based in the heart of the community and are open and accessible to everyone. Our teams of experienced volunteers provide a fast, efficient and knowledgeable information service. The Hubs offer access to advice and signposting to services for disabled people, older people, carers and families.

Information and advice is available regarding support in the local area and help in accessing social care, health and other services. Regular drop-in services are available with advocates and specialist advisers on welfare benefits, independent living and many other topics while the Hubs themselves are run by volunteers and trained staff, who can provide information on a range of issues such as transport, leisure, housing and access to mobility equipment.

The Surrey Hubs can also provide printed and online information and advice, including in a range of accessible formats such as Easy Read, audio and Braille.

SILC, Astolat, Coniers Way, Burpham, Guildford GU4 7HL. Tel: 01483 458111
Registered charity No. 1146482